Senior IT Technician (m/w/d)

# 3573
  • Location: Düsseldorf
  • Type: Permanent
  • Job #3573

From now on we are looking for:




  • Provide excellent customer service
  • Provide 1st & 2nd line technical support covering all areas of company-supported computer devices and platforms in person or via phone for remote users
  • Maintain computer equipment (both client devices and infrastructure) and work with suppliers to provision new equipment when necessary
  • Manage firewalls, routers, internet and all related communication technologies in support of the local office
  • Serve as a key member of a globally dispersed technology team assisting in support of its global network, hybrid cloud and O365 tenant
  • Install, upgrade and support Windows OS, and any other authorized applications
  •  Help administer local office’s mobile devices and TELCO agreements 
  • Manage desk moves and office changes


  • University degree or comparable education with more than 5 years practical experience in information technology
  • several years' of evaluating, planning, implementing and operating enterprise infrastructure technology solutions; preferably within a global organization
  • 5+ years experience in security architecture and IT controls implementation and operations (i.e. ISO/IEC 27002)
  • Experience in cloud migrations and overall technology transformation.
  • Must have experience leveraging ITIL framework (ITIL4 certification highly preferred).
  • Very good command of English both written and verbal (min. CERF B2)
  • Preferred experience:
  • Minimum 5 years practical experience in information technology
  • Several years of Windows administration and I.T. Helpdesk support
  • 5 years server 2012/2016, Active directory administration and policy management
  • 5 years Firewall & Network Administration & Troubleshooting
  • 3 years practical experience managing Office 365 environment
  • Knowledge of mobile device management and related technologies
  • Very good command of English both written and verbal (min. CERF B2)
  • Ability to manage multiple tasks simultaneously while meeting deadlines
  • Preferred experience:
  • A+, Network+, and/or MCSE related certifications highly preferred
  • Experience with ERP systems including Microsoft Dynamics AX preferred but not required
  • SQL including basic understanding and SQL maintenance routines (i.e. backup, recovery, indexing etc.) preferred but not required


  • Cooperation in a committed, ambitious team 
  • Flat hierarchies and fast decision-making processes
  • Challenging tasks
  • Possibilities to take over superordinate projects
  • Work place in beautiful Düsseldorf

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